Delhi’s Indira Gandhi International Airport has been ranked number 2 by the global survey done by ASQ(Airport Service Quality). The IGI airport has won this rank in the 25 to 40 Million Passengers Per Annum(MPPA) category. The announcement regarding the rank of Indira Gandhi International Airport was made by the ACI(Airports Council International).

Airport Service Quality(ASQ)

ASQ(Airport Service Quality) is the only programme in the world that governs the quality in the airports all over the world. The programme surveys the passengers at the airports when they are travelling. All the important indicators are kept in mind for the survey and the survey is done on the basis of 34 key features that determine the quality service provided to the travellers by the airport. Also the same survey is used at all airports in the world to make sure a standard survey is done and the airports can be compared on the basis of same features.

Increment in ASQ score of the airport

The Indira Gandhi International Airport has gained rank 1 in the 25-40 Million Passengers per Annum(MPPA) category twice since 2007 when it was privatized. IGI had secured first position in the list consecutively for two years in 2014 and 2015. While from 2012 to 2013, IGI had secured rank 2 in the list. Now again in 2016, the airport is given rank 2 for the same category.
The Indira Gandhi International Airport has not only secured the second rank in the world but has also shown significant increase in its ASQ score which has increased from 4.96 in 2015 to 4.99 in 2016.

Safer than many international airports

Other than securing a high rank globally, the airport has also been announced by ASQ as being safer than a number of other international airports like Dallas, Heathrow, Dubai and Paris.
CISF(Central Industrial Security Force), who is responsible for providing security at airports all over India, has good security patterns that makes the airport much more safer than many international airports. The safety patterns followed by CISF at Indira Gandhi International Airport will be followed by the other airports too.
“On four parameters – courtesy and helpfulness of security staff, thoroughness of security inspection, waiting time at security inspection and feeling of being safe and secure, Delhi has been rated better than international airports. In fact, six major airports of India have been rated better that six international airports of other countries,” said CISF director general OP Singh.

Social media accounts filled with wishes

As soon as it was declared that the Indira Gandhi International Airport has been ranked number 2 globally, the IGI airport accounts and pages started to receive posts from individuals, travellers, airlines and foreign airports who wished the IGI airport for the achievement. A large number of people had posted their good experiences on the accounts resulting in high traffic in the account.
“We would like to thank our passengers, stakeholders, and the entire IGIA community, who have been showering us with their wishes and compliments ever since the announcement of Delhi airport has been made. On behalf of the airport we are elated to receive heartfelt congratulations from all #DelhiAirport fans. We have been able to connect with a whopping over 24 lakh people in less than a day. Our hashtag #2BiggerThan1 trended at number 2 position pan India on Twitter,” said DIAL CEO, I Prabhakara Rao.

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